Sessions Rules – Mai Elbassosy

All sessions are conducted online and in Arabic.
Please make sure to select your correct time zone/country when booking an appointment.
You can book a session up to 12 hours before its scheduled time.
You may cancel your booked session and receive a full refund if the cancellation is made no later than 12 hours before the session time. For example, if your session is at 9:00 PM, you may cancel and get a full refund only until 9:00 AM on the same day.
Within 12 hours before the session, cancellation and refunds are not possible.
Not attending your session means the fee is non-refundable.
If the session starts and you don’t show up within the first half, the therapist will end the session and the fee will not be refunded.
If the therapist cancels the session at any time due to an emergency, you will receive a full refund, and you may reschedule at a later time.
In case of cancellation by either party, the refund will be credited to your bank account within 15 business days.

Ensure your internet connection is good and stable.
Make sure your device (phone or computer) is fully charged.
Please open the session link 5 minutes before the scheduled time to check for any technical issues, and kindly wait to be admitted into the session.
Dr. Mohamed Taha does not provide marital therapy sessions, but he can help by diagnosing the issue, offering guidance, or referring to a trusted marital therapist if needed.

Choose a quiet, private, enclosed space where you feel completely safe and secure.
The room should be well-lit, with the light source behind the camera (not facing it).
Sessions cannot be conducted in unsuitable locations like cafés, malls, or restaurants.
Avoid all forms of distractions, such as interruptions from family/friends or phone calls.
Wear appropriate clothing suitable for a professional therapy session.
If possible, use a computer (larger screen is preferable) instead of a phone.
You may use headphones (headset) for better sound quality.
Please have a notebook or journal and a pen or pencil ready to take notes during the session.
To maintain the confidentiality and privacy of the session, recording in any form (video, audio, screenshots) is strictly prohibited. Detection software is used, and any breach will result in legal action.

For confidentiality, it’s not advised to discuss the session’s content with non-professionals, as this might distort or minimize the therapeutic impact for you, or trigger unnecessary emotional responses in others.
Complete any assignments or exercises given by the therapist to maximize your therapeutic benefit.
You may contact the therapist in urgent cases through the contact page on the website. Otherwise, please wait until your next session. In case of emergency, please go directly to the emergency department of a specialized psychiatric hospital, as the website does not offer emergency services.